Install your eSIM

Simple installation steps for iPhone and Android.

By Sebastian Van Den Noortgaete

• 7 articles

How do I install my travel eSIM?

Open your private eSIM page After delivery, sign in with the email used for your purchase, open My eSIMs and select the eSIM. You can also use your private installation email. Check the plan’s activation rule before installing. 1. Connect your compatible, unlocked phone to reliable Wi-Fi or another internet connection. 2. Use the install button if your device supports it, or scan the QR code from another screen. 3. If needed, use the manual SM-DP+ address and activation code shown on your private page. 4. Label the line clearly and follow the phone’s setup prompts. 5. At your destination, select the travel eSIM for data and enable its data roaming. Keep the installation code private. Do not delete an installed eSIM to fix a connection issue. The Install button may disappear once installation or activation is reported; that is not a reason to reinstall. Related guides - Install an eSIM on iPhone - Install an eSIM on Android or Samsung - My eSIM is installed but data is not working My eSIMs · Contact support

Last updated on Oct 10, 2026

Install an eSIM on iPhone

Add the travel eSIM Check your exact iPhone model, region and carrier lock status first. Menu names can vary with the iOS version. 1. Open the private eSIM page after delivery and read the activation rule. 2. Use the supported install button, or open Settings → Cellular / Mobile Service → Add eSIM → Use QR Code. 3. Scan your QR code from another screen. For manual setup, choose the option to enter details and copy the exact SM-DP+ address and activation code. 4. Label the new line Travel. Keep your preferred line for calls and messages. 5. At your destination, select Travel for mobile data, turn on roaming for that line and turn off automatic cellular data switching. If the phone cannot add an eSIM, do not delete your existing lines. Check compatibility or contact support with the exact error. Related guides - How do I install without a second screen? - Install with an SM-DP+ address and activation code - Can I keep my number and WhatsApp? My eSIMs · Contact support

Last updated on Oct 10, 2026

Install an eSIM on Android or Samsung

Find your phone’s SIM settings Android menus vary by manufacturer and software version. Check that your exact model supports eSIM and is unlocked. - Google Pixel: open Settings → Network & internet → SIMs → Add SIM, then choose the eSIM setup option. - Samsung Galaxy: open Settings → Connections → SIM manager, then choose Add eSIM or Add mobile plan. - Other Android phones: look for an eSIM or mobile plan option in network settings. Scan the QR code from your private eSIM page using another screen, or enter the manual details when offered. Use a reliable internet connection and read the activation rule first. At your destination, enable the travel line, choose it for mobile data and turn on data roaming for that line. Turn off automatic data switching if your phone offers it. Related guides - Install with an SM-DP+ address and activation code - Will my phone work with an eSIM? - My eSIM is installed but data is not working My eSIMs · Contact support

Last updated on Oct 10, 2026

How do I install without a second screen?

Try the supported install button first Open your private eSIM page on the phone you want to use. If an installation button is available and supported by that device, follow it into the phone’s system setup. Device and software support can vary. Some phones allow an eSIM QR code to be selected from saved photos. Use that option only if your phone’s eSIM setup screen offers it. Otherwise, choose manual installation and copy the exact SM-DP+ address and activation code from your private eSIM page. Enter each value in its matching field without extra spaces. If none of those options is available, show the QR code on another phone, tablet or computer and scan it from the phone being set up. Never post the QR code publicly or send it to someone who is not helping with your installation. Related guides - Install with an SM-DP+ address and activation code - Install an eSIM on iPhone - Install an eSIM on Android or Samsung My eSIMs · Contact support

Last updated on Oct 10, 2026

Install with an SM-DP+ address and activation code

Copy the details from your own eSIM page Manual installation uses the same private profile information as the QR code. It is not a different plan or a way to install the same eSIM on multiple phones. 1. Open the eSIM setup screen in your phone’s settings. 2. Choose Enter details manually or the equivalent option. 3. Paste the SM-DP+ address into the address field. 4. Paste the activation code into its own field exactly as shown. 5. Leave a confirmation-code field empty unless your private instructions provide one. Some Android devices request a combined activation string instead. Use the exact format supplied in your installation details rather than guessing. Do not share these values in public chats or screenshots. If setup fails, give support the error message and device model; do not repeatedly retry or delete working profiles. Related guides - My eSIM will not install - How do I install without a second screen? - How do I install my travel eSIM? My eSIMs · Contact support

Last updated on Oct 10, 2026

My eSIM will not install

Check before retrying 1. Confirm the exact phone model supports eSIM and is unlocked. 2. Use a stable internet connection. Try another Wi-Fi connection if the current one blocks setup. 3. Check that you are using the installation details for this eSIM, not another purchase. 4. Copy manual values exactly if scanning fails. 5. Check the installation deadline and activation rule. An already used, invalid or cannot add plan message can have several causes. The profile may already be present, installed elsewhere or unavailable for another installation. Check your phone’s SIM list before trying again. Do not delete a working eSIM or reset the phone. Contact support with your order reference, phone model, software version and exact error. Keep QR codes, activation codes and identity documents out of public screenshots. Related guides - Will my phone work with an eSIM? - Can I reinstall or transfer an eSIM? - How do I contact Roamzo support? My eSIMs · Contact support

Last updated on Oct 10, 2026

Can I reinstall or transfer an eSIM?

Contact support before removing the profile An eSIM is intended for one phone. Reinstallation and transfer depend on the profile’s status and the plan’s rules. Do not assume that scanning the same QR code again will work, especially after activation. If you have already deleted the profile, stop retrying and contact support. Include your order reference, whether it was installed or used, and whether you are using the same phone. We can check the actual profile status and explain the available options. Deleting an eSIM does not cancel a paid plan, reset its validity, refund the purchase or turn off auto-renewal. Manage renewal separately in your account. For a connection problem, first check the selected data line, roaming, coverage and APN instructions. Keep the eSIM installed while troubleshooting. Related guides - My eSIM will not install - My eSIM is installed but data is not working - How do I turn off auto-renewal? My eSIMs · Contact support

Last updated on Oct 10, 2026