Contact support before removing the profile
An eSIM is intended for one phone. Reinstallation and transfer depend on the profile’s status and the plan’s rules. Do not assume that scanning the same QR code again will work, especially after activation.
If you have already deleted the profile, stop retrying and contact support. Include your order reference, whether it was installed or used, and whether you are using the same phone. We can check the actual profile status and explain the available options.
Deleting an eSIM does not cancel a paid plan, reset its validity, refund the purchase or turn off auto-renewal. Manage renewal separately in your account.
For a connection problem, first check the selected data line, roaming, coverage and APN instructions. Keep the eSIM installed while troubleshooting.