Check before retrying
- Confirm the exact phone model supports eSIM and is unlocked.
- Use a stable internet connection. Try another Wi-Fi connection if the current one blocks setup.
- Check that you are using the installation details for this eSIM, not another purchase.
- Copy manual values exactly if scanning fails.
- Check the installation deadline and activation rule.
An already used, invalid or cannot add plan message can have several causes. The profile may already be present, installed elsewhere or unavailable for another installation. Check your phone’s SIM list before trying again.
Do not delete a working eSIM or reset the phone. Contact support with your order reference, phone model, software version and exact error. Keep QR codes, activation codes and identity documents out of public screenshots.