Start with the question or the order
Use the Roamzo chat on the website or help centre, or email hello@roamzo.app. The assistant can answer common questions and help with permitted account information after verification.
If you need a person, ask to speak to our team. The conversation can be handed over with its existing context, so you do not need to repeat everything. A team member may not be available immediately.
For an order issue, include the order reference, purchase email, a short explanation and when the problem occurred. For connectivity, add the destination, phone model and relevant error message.
Do not include passwords, full payment details, private QR codes or SMS verification codes. Keep replies in the same conversation or email thread so the investigation stays together.