Account and support

How do I sign in to the right account?

Match the account to the purchase email Use the sign-in methods shown on Roamzo and the email address linked to your purchase. If a sign-in email is requested, check your spam folder and use the latest valid message. Google or Apple sign-in may use a different email from the one you entered at checkout. Apple can also provide a private relay address. Check the purchase email before assuming an order has disappeared. If you are signed into the wrong account, sign out and use the intended method. Do not create another purchase just to test whether the account is correct. Contact support if you cannot access the original email or need an ownership review. Do not send a password, sign-in link, verification code or identity document in an ordinary public chat. Related guides - How do I find my orders and eSIMs? - Apple sign-in and Hide My Email - How do I keep my account and eSIM private? Contact support

Apple sign-in and Hide My Email

Check the email Apple used for Roamzo Sign in with Apple can share your usual email or a private relay address if you choose Hide My Email. Orders linked to another email may not appear in that account automatically. Check the email in your order confirmation and the address Apple associates with Roamzo in your Apple Account settings. Make sure private relay forwarding is enabled if you expect purchase or support emails there. Use the same sign-in method and purchase email when returning to your eSIMs. Removing Roamzo from Apple’s sign-in settings is not the same as cancelling a paid plan or turning off renewal. If purchases are split across email addresses, contact support for an ownership review. Do not share your Apple password or verification codes. We cannot merge access based only on an unverified email mentioned in chat. Related guides - How do I sign in to the right account? - I did not receive my order email - How do I turn off auto-renewal? Contact support

How do I keep my account and eSIM private?

Treat installation details like a private credential Keep eSIM QR codes, activation codes, private receipt links, sign-in links and SMS codes confidential. Anyone helping with installation should be someone you trust. Use a secure email account and device lock. Sign out on shared devices. Never post screenshots that reveal private installation details or messages. Our team may ask for an order reference and relevant troubleshooting information. Do not send passwords, full card numbers, security codes, bank authorization codes or SMS verification codes. Account-specific help requires verified access or an ownership check. Merely typing an email address into chat does not authorize access to that person’s orders. If you believe someone accessed your account, secure your email first and contact support promptly so we can review the relevant access and orders. Related guides - How do I sign in to the right account? - Connect an assistant to your Roamzo account - How do I contact Roamzo support? Contact support

How do I request account deletion?

Use the account deletion option Sign in and open your account settings to find the deletion option. Follow the confirmation steps so the request is tied to the correct authenticated account. Before deleting, check active services, upcoming renewal charges and any support case you still need. Account deletion is not a shortcut to a refund, and removing the app from your phone does not itself delete the account. Some transaction or other records may need to be retained for legal, accounting or fraud-prevention reasons. See the privacy policy for the applicable handling of personal data. If you cannot access the account or the deletion option does not work, contact support from the purchase email. We may need to verify ownership. Do not send identity documents until our team explains a secure, appropriate verification process. Related guides - How do I turn off auto-renewal? - How do I keep my account and eSIM private? - How do I contact Roamzo support? Contact support

Connect an assistant to your Roamzo account

Start the connection from the assistant Use the supported Roamzo integration’s connect-account action. Sign in on Roamzo, review the requested permissions and approve only a connection you initiated. The connection can let the assistant help with your own orders, eSIM status, usage and other permitted account actions. Sensitive actions still require the relevant confirmation and authorization. It does not give the assistant your password or full card details. Some desktop assistants use a local callback address during sign-in. A local address alone is not a problem, but confirm the assistant name and that you started the flow. If account information is unavailable, check the connected account and its permissions. Disconnect access when you no longer want to use it. Never paste installation codes, passwords or private verification messages into an untrusted assistant. Related guides - How do I keep my account and eSIM private? - How do I find my orders and eSIMs? - How do I contact Roamzo support? Contact support

How do I contact Roamzo support?

Start with the question or the order Use the Roamzo chat on the website or help centre, or email hello@roamzo.app. The assistant can answer common questions and help with permitted account information after verification. If you need a person, ask to speak to our team. The conversation can be handed over with its existing context, so you do not need to repeat everything. A team member may not be available immediately. For an order issue, include the order reference, purchase email, a short explanation and when the problem occurred. For connectivity, add the destination, phone model and relevant error message. Do not include passwords, full payment details, private QR codes or SMS verification codes. Keep replies in the same conversation or email thread so the investigation stays together. Related guides - How do I find my orders and eSIMs? - My eSIM is installed but data is not working - How do I keep my account and eSIM private? Contact support