Match the account to the purchase email
Use the sign-in methods shown on Roamzo and the email address linked to your purchase. If a sign-in email is requested, check your spam folder and use the latest valid message.
Google or Apple sign-in may use a different email from the one you entered at checkout. Apple can also provide a private relay address. Check the purchase email before assuming an order has disappeared.
If you are signed into the wrong account, sign out and use the intended method. Do not create another purchase just to test whether the account is correct.
Contact support if you cannot access the original email or need an ownership review. Do not send a password, sign-in link, verification code or identity document in an ordinary public chat.