Home Account and support How do I request account deletion?

How do I request account deletion?

Last updated on Oct 10, 2026

Use the account deletion option

Sign in and open your account settings to find the deletion option. Follow the confirmation steps so the request is tied to the correct authenticated account.

Before deleting, check active services, upcoming renewal charges and any support case you still need. Account deletion is not a shortcut to a refund, and removing the app from your phone does not itself delete the account.

Some transaction or other records may need to be retained for legal, accounting or fraud-prevention reasons. See the privacy policy for the applicable handling of personal data.

If you cannot access the account or the deletion option does not work, contact support from the purchase email. We may need to verify ownership. Do not send identity documents until our team explains a secure, appropriate verification process.

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