Check whether the order was paid
Open the order or your account before attempting another payment. If checkout was interrupted, the payment can still be processing. A pending bank authorization is not always a completed charge.
- Paid order: check delivery; do not pay for it again.
- Pending or uncertain: wait for the status update or ask support to verify it.
- Confirmed failed or declined: check details and available funds with your bank, then retry only when it is clear no successful payment exists.
If you see two charges, provide support with the order references, amounts and approximate times. A pending hold may be released by the bank, while a completed duplicate payment needs investigation.
Never send your full card number, security code, banking password or one-time payment code.