Payment and delivery are separate
After successful payment, an order can still be waiting for fulfilment. Most eligible orders can be delivered promptly, but a processing or service issue can delay the installation details.
Open the order to see its current status. Paid confirms the payment; delivered means the eSIM details are available. If the order is pending, you do not need to pay again for the same purchase.
Check your email, including spam, and refresh the order page after a short wait. If the delay is affecting your travel, contact support with the order reference and when you need the connection.
Do not share a private receipt link publicly. If the bank shows a transaction but the order does not confirm payment, follow the pending-payment guide so we can verify it safely.