Check your account as well as your inbox
Look in spam, junk and any filtered folders. Search for Roamzo and check the email address used at checkout. If Apple’s Hide My Email was used, check that its forwarding is active.
Sign in with the purchase email and open the order or My eSIMs. A delivered eSIM’s installation details can be available there even if the email is delayed.
If payment or delivery is still pending, an installation email may not have been generated yet. Check the order status before buying again.
If you entered the wrong email, contact support with your order reference and payment information sufficient to verify ownership. Do not send a full card number or password. We cannot disclose private installation details solely because someone names an email address.