Check the order status first
Payment and network delivery are separate steps. A paid top-up can remain pending while the transaction is processed. Do not immediately buy it again if the outcome is uncertain.
Verify the recipient country, number and selected operator on the order. Ask the recipient to check its balance or bundle through the operator’s usual method and any confirmation SMS.
If the order reports successful delivery but the credit is missing, contact support with the order reference and the recipient’s relevant confirmation information. A transaction record does not itself show every change in the recipient’s mobile account balance.
If the order is failed or remains delayed, our team can investigate its actual status. Keep private phone numbers and payment information out of public screenshots.