Contact us immediately
Open the order and check its fulfilment status. Give support the order reference and explain which recipient detail was incorrect.
If fulfilment has not finished, we can check whether action is still possible. We cannot promise to stop a transaction that has already been submitted to the mobile network.
A top-up delivered successfully to the entered number or operator is usually irreversible. Entering a wrong number does not guarantee a refund, and buying another top-up does not cancel the first one.
Before the next purchase, confirm the current network with the recipient, check number formatting and review the entire order summary. See the refund policy for phone top-up conditions.