Make sure the travel line can register
Being in a covered country does not guarantee reception in every building or remote area. Move to an area with better mobile reception if possible.
- Check that the country is included in this plan.
- Turn on the travel eSIM and confirm the plan is still valid.
- Start with automatic network selection.
- Toggle airplane mode and allow the phone time to register after turning it off.
- If automatic selection fails, try a supported network from your plan’s network list using manual selection.
Do not select an unrelated network simply because it appears in the phone’s list. Return to automatic selection after testing if appropriate.
If no supported network works, contact support with your location and the network names you tried. Keep the eSIM installed.