Before you travel

Will my phone work with an eSIM?

Use an unlocked phone that supports eSIM. Check your exact model and region of purchase with its manufacturer. You need one eSIM for each phone. On a compatible dual-SIM phone, keep your usual SIM and choose the travel eSIM for mobile data. WhatsApp can keep your existing registered number. Turn off automatic data switching; your home carrier may still charge for calls, texts or roaming. These travel plans provide mobile data without a local phone number, traditional calls or SMS. You can use internet messaging and calling apps over your data connection. My eSIMs · Contact support

Installation help

Use an unlocked phone that supports eSIM. Check your exact model and region of purchase with its manufacturer. You need one eSIM for each phone. Check when your selected plan starts before installing. After payment and delivery, open your private order or installation email and install over Wi-Fi. At your destination, select the travel eSIM for mobile data and enable its data roaming. Follow the plan’s activation instructions. Activation varies by plan: some start when installed, while others start on the first supported network connection. Check the activation rule and installation window in your selected plan. My eSIMs · Contact support

When does my eSIM plan start?

Activation varies by plan: some start when installed, while others start on the first supported network connection. Check the activation rule and installation window in your selected plan. Check when your selected plan starts before installing. After payment and delivery, open your private order or installation email and install over Wi-Fi. At your destination, select the travel eSIM for mobile data and enable its data roaming. Follow the plan’s activation instructions. My eSIMs · Contact support